Terms of Use

1. Accepting these terms

By creating a SocioRolla account, accessing the app at app.sociorolla.com, or using any part of the service, you agree to these Terms of Use, our Terms of Service, and our Privacy Policy. If you don't agree, please don't use SocioRolla.

If you accept these terms on behalf of an organization — for example, as an agency, an in-house team lead, or a workspace owner — you represent that you have authority to bind that organization, and "you" includes both you and that organization.

2. Who can use SocioRolla

• You must be at least 16 years old to use SocioRolla. The service is not directed to and may not be used by anyone under 16.
• You must be able to form a binding contract and not be barred from using the service under applicable law.
• You must use SocioRolla only for managing social media accounts you are authorized to manage — your own brand's, your employer's, or a client's where you have permission.

3. Your account

• Keep your credentials secure. You're responsible for activity under your account and for keeping your password confidential. Tell us promptly at support@sociorolla.com if you suspect unauthorized access.
• Workspaces and teams. Every resource in SocioRolla is scoped to an organization and a brand, and teammates get role-based access. The workspace owner is responsible for inviting members, assigning roles, and the actions their team takes.
• Accurate information. Provide accurate account and billing details and keep them current.
• One human per login. Don't share a single login among multiple people; add teammates with their own roles instead.

4. Acceptable use

You agree not to use SocioRolla to:

• Spam or deceive — send unsolicited bulk posts, engage in inauthentic or coordinated manipulative behavior, or post misleading content.
• Harass or harm — post or distribute harassing, hateful, threatening, or otherwise abusive content.
• Break the law — publish or store illegal content, infringe others' intellectual property, or violate anyone's privacy or publicity rights.
• Violate connected platforms' rules — breach the terms or developer/platform policies of any connected platform (see Connected platforms).
• Scrape or overload — scrape, crawl, or harvest data from the service, or interfere with, overload, or disrupt it.
• Reverse engineer — reverse engineer, decompile, or attempt to extract our source code, or copy, resell, or create a competing service from SocioRolla.
• Circumvent controls — bypass our security, access controls, rate limits, or plan limits, or access data belonging to other organizations.

We may investigate suspected violations and, as described in Suspension & termination, suspend or terminate accounts that break these rules.

5. Your content

• You own your Content. Posts, captions, images, brand materials, brand-voice profiles, and everything else you create or upload remain yours. We don't claim ownership.
• License to operate the service. You grant SocioRolla a limited, worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, adapt, and publish your Content — solely to operate the service for you: drafting, scheduling, recycling, publishing to your connected accounts, and reporting analytics. This license ends when you delete the Content or close your account, except for residual backups and where we must retain it by law.
• Your responsibility. You represent that you have the rights to your Content and to publish it to the accounts you connect, and that it doesn't violate Acceptable use or anyone else's rights.
• AI suggestions. Compose and other AI features produce suggestions only. You always edit and approve before anything publishes. We don't guarantee that AI output is accurate, original, compliant, or will perform — you are responsible for what you publish.
• DMCA / infringement. If you believe Content on SocioRolla infringes your copyright, send a notice to legal@sociorolla.com with the information required under the DMCA (identification of the work, the material, your contact details, a good-faith statement, and your signature). We honor a notice-and-takedown process and will remove infringing material and terminate repeat infringers in appropriate cases. Counter-notices may be submitted to the same address.

6. Our intellectual property

SocioRolla, including the software, design, user interface, brand-knowledge tooling, automations, "best-time-to-post" logic, our name, logo, and the tagline "The calm way to run social for every brand you run," is owned by SocioRolla Limited and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the service per these terms. All rights not expressly granted are reserved. If you send us feedback or suggestions, we may use them freely without obligation to you.

7. Connected platforms

SocioRolla works by acting on your behalf through the official APIs of the platforms you connect — Instagram, Facebook, LinkedIn, X (Twitter), and TikTok.

• You must follow their rules. Your use of those accounts through SocioRolla must comply with each platform's own terms and developer/platform policies, including the Meta Platform Terms, the X Developer Agreement, and TikTok's and LinkedIn's developer terms.
• We're not responsible for the platforms. Those platforms are independent third parties. We don't control them, and we're not responsible for their availability, API changes, content policies, or actions they take against your accounts.
• API changes happen. If a platform changes or restricts its API, some SocioRolla features for that platform may change or stop working, sometimes without notice.
• You can disconnect anytime. Disconnecting an account revokes our ongoing access to it.

8. Disclaimers

SocioRolla is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free, or secure.

We specifically make no guarantee about the accuracy, originality, or compliance of AI-assisted suggestions, about the engagement, reach, or business results of any post, or about the timing of publishing where it depends on a connected platform's API. You are responsible for reviewing and approving everything you publish. Limitations on our liability are set out in our Terms of Service.

9. Changes

We may update these Terms of Use as the product and the law evolve. If we make material changes, we'll give reasonable notice — for example, by email or an in-app notice — before they take effect. Your continued use of SocioRolla after the effective date means you accept the updated terms. If you don't agree, stop using the service and you may close your account.

10. Contact us

Questions about these Terms of Use? Email legal@sociorolla.com. For product or billing help, support@sociorolla.com; for privacy, privacy@sociorolla.com.

SocioRolla Limited, Abraham Adesanya, Ajah, Lagos, Nigeria.